1st Line Support Technician
Salary: Dependent on Experience | Company: Meter Macs

Meter Macs is excited to announce that due to company growth, a position has become available within the technical team, supporting in house software and hardware. Meter Macs is a market leading solution provider specialised in monitoring and control for utilities within the Caravan Parks and Marinas industry.


This role is ideally suited to someone with an electronics/electric background or tele-communications, that has worked in testing/deploying/supporting similar systems. Other required skills include IT knowledge and technical customer support with the view to embrace new technologies. You will be able to work on own initiative, but with strong support from the team.


Although initially 1st line, we are looking for someone to grow within the business and be a key part of the team. This is a good opportunity for someone to learn new skills and have a varied role within a growing company.


Key Responsibilities


  • Provide hands on 1st line support to customers
  • Troubleshooting problems remotely and escalating issues if required
  • Organising onsite electricians to resolve issues and assist in fault finding.
  • Work alongside 2nd and 3rd line support to help resolve higher technical issues

Essential skills


  • Positive attitude, highly self-motivated, ability to effectively prioritise and execute tasks
  • Strong verbal communication skills with a good telephone and email manner
  • Eager to learn new skills with a drive for self-development
  • Moderate IT skills
  • Identify and work within customer SLA

Desirable Skills or Experience


  • Basic networking skills
  • Experience of Microsoft and Linux server environment
  • RF Networks
  • Background in electronic testing and manufacturing
  • Firmware troubleshooting
  • Ability of administration to MySQL Databases

Benefits


In return, you will get to work with a wide range of technologies alongside a friendly and dedicated team, in a great environment.


Whilst we like our team members to touch on a wide a range of technologies, we also believe that it is essential that we help you discover which ones you excel at.


This will be a varied role with a lot to learn and develop your skills further which will provide exposure to cutting edge technologies and opportunities to progress in a growing company.

Please fill out the form below to apply for this position…